Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet all of the following conditions:

• Unused and unopened
• Sealed in its original packaging with all protective films, seals, and safety wrappers intact
• Original tags attached
• Accompanied by receipt or proof of purchase

To start a return, please contact us at info@doctor-sea.com. If your return is accepted, we will send you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs. For voluntary returns (where the product is not defective and the order is correct), the customer is responsible for the cost of return shipping. If your return is due to a defective, damaged, or incorrect product, Dr. Sea will cover the return shipping cost.

You can always contact us for any return question at info@doctor-sea.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders or personalized items)
• Products that have been opened, used, or had their protective seals removed
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Please contact us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Orders Returned to Sender
If an international order is returned to Dr. Sea due to circumstances attributable to the recipient, including refusal of delivery, failure to collect the shipment, failure to pay applicable import duties, taxes or customs charges, failure to respond to the carrier or customs authorities, or failure to complete required import procedures, the order may be eligible for a partial refund after the products have been returned to and inspected by Dr. Sea.

Where permitted by applicable law, the refund may be reduced by the actual, non-recoverable costs incurred by Dr. Sea in connection with the shipment and its return, including original shipping costs, return-to-sender charges, customs charges, carrier fees, and handling costs.

Dr. Sea will not deduct amounts exceeding the actual costs incurred in connection with the shipment and return.

This provision does not limit any mandatory consumer rights that cannot be excluded or restricted under applicable law.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed to your original payment method within 14 days after receipt and inspection of the returned products, in accordance with applicable law. Please note that additional time may be required by your bank or credit card company to post the refund.